Privacy policy

Data Protection Declaration

1. Scope of application

We appreciate your visit to our website or the use of our products as freeware or licensed products. We understand data protection as a customer-oriented quality feature. The protection of your personal data and of your personal rights are important to us. We process and use personal data collected during visits to our websites in accordance with the current legal provisions on the protection of personal data. Furthermore, we collect data when using our software for quality assurance purposes. Our websites may contain links to websites from other providers to which this data protection declaration does not apply.

2. Collection and processing of personal data

When you visit our websites, our web servers store technical access data by default, such as the IP address of the computer that requested the data, the objects that you requested and retrieved from us, and the date and time of the request. However, this data cannot be assigned to a specific person. We use this technical access information exclusively to improve the attractiveness and usability of our web pages and, if necessary, to identify technical problems on our website at an early stage. In accordance with the principle of data avoidance and data economy, we only collect and store personal data if it is absolutely necessary for the purpose you have requested and you have provided it of your own accord. We use your personal information to process your order, respond to your inquiry, provide you with access to special information and offers, or provide you with special services.

3. Use and disclosure of personal data and purpose limitation

We use your personal information only for the purposes stated on this privacy information page. Beyond that, personal data will only be collected, processed or used by us if, after careful consideration of all interests, it is necessary to protect the legitimate business interests of STARFACE GmbH.  Without your express consent, we will only transfer the personal data you provide to subsidiaries or business partners involved in the execution of an order to the extent necessary for this purpose, but we will not pass it on to other third parties and, in particular, we will not sell it to commercial users or make it available to them for use in any other form. 

4. Information, modification and deletion of your data

You may at any time request in writing, in accordance with applicable law, whether and which personal data about you are stored by us. We will then send you a message to that effect. Please direct your inquiries to our data protection officer (see below). You can also use it to have your data corrected and deleted. The Internet pages use so-called cookies in several places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Cookies do not harm your computer and do not contain viruses.

5. Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. (“Google“). Google Analytics uses so-called “Cookies“, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, your IP address will be shortened beforehand by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data (including your IP address) generated by the cookie and relating to your use of the website and from processing this data by downloading and installing the browser plug-in available at the following link ( 
You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is set that prevents the future collection of your data when you visit this website: Deactivate Google Analytics (requires Javascript) 
For more information on the terms of use and data protection, see or
We would like to point out that Google Analytics has been expanded to include the code “gat._anonymizeIp();” on this website in order to ensure the anonymous collection of IP addresses (so-called IP masking).
In addition, we use Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can deactivate this via the ad preferences manager (
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

6. Storage of technical data for quality assurance purposes

6.1 When is data transferred to the STARFACE license server?

  • When importing licenses.
  • When updating licenses
  • When searching for new software versions


6.2 Which data is transferred to the STARFACE license server?

  • Version number
  • Number of licenses/users created
  • AMT prefix enabled
  • Autoprov enabled
  • Security enabled
  • Version of connected phones
  • Lines used – SRX/SIP/DAHDI
  • System network active + Number of locations in the system network
  • Installed modules
  • Activated modules
  • Hardware Platform/Appliance
  • Appliance serial number
  • Version of built in ISDN cards
  • Hardware information: CPU/HDD space
  • System information: Java/postgres/system load/asterisk/system runtime

7. Security of your data

We use appropriate technical and organisational means to protect the data you provide against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously monitored and improved in line with technological developments and organisational possibilities.

8. Further information

Your trust is important to us. So we are always available to answer questions about the processing of your personal data. If you have any questions that this data protection declaration could not answer, or if you would like more detailed information on any point, please contact the data protection officer at any time.